Dubai, UAE – Dubai Ports Authority (DPA), part of the Ports, Customs and Free Zone Corporation, has confirmed its full readiness to provide integrated maritime services to vessels at Dubai ports and their berths around the clock. This ensures the continuity of operations with high efficiency. It also meets the diverse needs of vessels.
DPA explained that its advanced operational system provides a comprehensive package of services, including refueling, food and medical supplies, crew change services, and various other operational requirements. All are provided within flexible procedures that enhance speed and efficiency.
Integrated services and immediate response
Captain Ibrahim Al Balooshi, CEO of Dubai Ports Authority, affirmed that these efforts are part of a proactive approach to enhancing customer awareness of service availability and continuity. He also noted that the Authority maintains continuous communication with ship operators and owners. This ensures their needs are met promptly.
He added that the Authority is working to connect vessels with accredited service providers. This facilitates access to various operational services efficiently and reliably. Additionally, it ensures a rapid response to the evolving requirements of the maritime sector.
Ongoing coordination to enhance efficiency
Al Balushi noted that the Authority coordinates continuously with service providers to ensure seamless operational processes and enhance resource readiness. This enables the delivery of services according to the highest quality standards under all circumstances.
The Authority also provides direct communication channels with relevant stakeholders and service providers. Furthermore, a 24/7 customer service center ensures rapid response and streamlined procedures.
Supporting global supply chains
Dubai Ports Authority (DPA) affirmed that the continuity of its services and operational readiness are part of its commitment to supporting global supply chains and enhancing the smooth flow of maritime traffic. Moreover, this contributes to solidifying Dubai’s position as a global maritime and logistics hub.
These efforts reflect the emirate’s commitment to providing advanced maritime services that support international trade. They also meet the growing demands of the maritime sector.
