Ajman, UAE – The Ministry of Energy and Infrastructure (MoEI) organized a council for senior customers at the Ajman Youth Center as part of the ‘We Are Your Support’ initiative, which aims to facilitate and improve services provided to senior citizens and residents and to develop the government system in line with their needs and aspirations.
Attended by His Excellency Mohammed Al Kashf, Member of the Federal National Council, along with ministry officials and a number of senior customers, the council reviewed the key services offered to senior citizens and residents under the ‘We Are Your Support’ initiative. During the session, Ministry officials listened to the views and suggestions of senior customers, which will be adopted as key inputs in future development plans.
The initiative also respects the diverse lifestyles of elderly men and women by providing flexible and personalized solutions. For women, it includes the launch of the “Leen Babek” service, allowing them to complete their transactions from the comfort of their homes — ensuring privacy and convenience. For men, mobility has been enhanced through dedicated nearby parking, smart service desks, and personalized support that follows up until service completion.
Additionally, the initiative introduced the Golden Counter, a desk at service centers exclusively dedicated for senior citizens and residents, ensuring top priority for processing their transactions. It also includes awareness workshops to familiarize the elderly with digital services and direct support whenever needed.
Additionally, the initiative introduced the Golden Counter, a desk at service centers exclusively dedicated for senior citizens and residents, ensuring top priority for processing their transactions. It also includes awareness workshops to familiarize the elderly with digital services and direct support whenever needed.
His Excellency Mohammed Al Kashf emphasized that the Ministry of Energy and Infrastructure is confidently advancing toward empowering senior citizens through qualitative initiatives that reflect the vision of the wise leadership and its commitment to building a comprehensive legislative system rooted in listening to the voices of customers. He pointed out that engaging with senior citizens directly contributes to the development of services and makes procedures more accessible and efficient, offering a humane, smart, and seamless customer experience in line with government objectives.
For his part, Hamad Al Dhanhani, Director of Customer Happiness Centers Department at MoEI, welcomed the attendees and affirmed that this session was dedicated to discussing housing services and directly listening to the observations and suggestions of citizens and residents, with the goal of developing these services to keep pace with upcoming changes and enhance their quality of life.
Al Dhanhani also extended his sincere appreciation to the senior citizens for their active participation and valuable contributions in enriching the dialogue and presenting constructive proposals. He stressed that their feedback forms a key pillar in improving service quality and enhancing the efficiency of the government system, reinforcing the UAE’s position as a global model in caring for senior citizens and elevating their quality of life.
