Our Commitment to Listening
At Voice of Emirates, we value our readers and believe that constructive dialogue is a pillar of responsible journalism. This Actionable Feedback Policy explains how we handle public input, corrections, and suggestions.
What Kind of Feedback Do We Welcome?
We encourage feedback that helps improve our editorial practices and uphold our publishing standards:
- Corrections to factual inaccuracies
- Clarifications for better understanding
- Comments about bias, imbalance, or ethical concerns
- Requests to update or complete missing information
- General suggestions for improving clarity, accessibility, or fairness
How to Submit Feedback
Readers can contact our editorial team by email: voe@ourmediauae.com
Please include:
- The article title or direct URL
- A clear explanation of your feedback
- Any supporting sources, if relevant
- Your contact information (optional, but helpful for follow-up)
Response Process
- Acknowledgment: We confirm receipt of messages within 2 business days.
- Review: Feedback is reviewed by our editorial standards team.
- Action: If necessary, we correct, update, or clarify the content.
- Follow-up: We notify the sender of actions taken, if contact details are provided.
Corrections, Clarifications, and Updates
- Corrections are issued for factual errors and clearly marked within the article.
- Clarifications are added when wording may cause misunderstanding.
- Updates are made when new, relevant information becomes available.
Respectful Communication
We take all feedback seriously and treat it confidentially. However, we do not respond to messages that include offensive language, hate speech, or spam.
Continuous Improvement
All actionable feedback is recorded and used to enhance newsroom practices and training. Your constructive input helps us deliver better journalism.
For questions about this policy, please contact: voe@ourmediauae.com
